Refund policy
Refund & Return Policy
Effective Date: 24 August 2026
At Axiom Labs, we want you to be confident in your purchase. If something isn't right with your order, contact us and we'll work to resolve it.
30-Day Return Policy
You may request a return or refund within 30 days of delivery.
To start a request, contact us through the Contact Us page on our website and provide:
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Your full name
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Order number
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The email address used to place your order
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A short description of the issue
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
Unopened Products
Unopened and unused products in their original packaging may be eligible for a refund if the request is made within 30 days of delivery.
Once an approved return is received and inspected, the eligible refund will be issued to your original payment method.
Opened Products
Because Axiom Labs sells ingestible dietary supplements, opened products generally cannot be physically returned or restocked.
If you have opened your product and are unhappy with your purchase, contact our support team within 30 days of delivery. We will review the situation and work with you toward an appropriate resolution.
Depending on the circumstances, this may include a replacement, store credit, or refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible through our Contact Us page.
Please include your order number and clear photos of the product and packaging where applicable.
If we confirm the issue, we will arrange an appropriate replacement or refund at no additional cost to you.
Missing Orders
If your tracking shows your order as delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask other members of your household.
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Check with neighbors or your building reception where applicable.
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Contact the shipping carrier.
If you still cannot locate the package, contact us and our support team will review the shipment with you.
Subscription Orders
Subscriptions can be changed or cancelled according to the cancellation options shown when you subscribe.
Cancelling a subscription does not automatically cancel or refund an order that has already been processed or shipped.
If a subscription order has already been processed, our standard 30-day refund and return policy applies.
Order Cancellations
We process orders quickly.
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once fulfillment has started.
If your order has already shipped, the standard return policy applies.
Refund Processing
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days after the refund has been processed for it to appear on your statement. Processing times can vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or we otherwise determine that the shipping charge should be refunded.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs on approved physical returns.
Do not send a return until you have received instructions from our support team.
Abuse of the Policy
Axiom Labs reserves the right to limit or refuse refunds where we reasonably believe there has been fraud, abuse of the refund policy, repeated excessive refund requests, or misuse of promotional offers.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
For questions about returns, refunds, damaged orders, or cancellations, please use the Contact Us page on our website.