Shipping policy
Effective Date: 24 August 2026
At Axiom Labs, we aim to process and deliver orders as efficiently as possible.
Order Processing
Orders are processed on business days.
Processing times may vary during weekends, holidays, promotional periods, high-volume periods or circumstances outside our reasonable control.
Once your order has shipped, tracking information will be provided where available.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Where free shipping is offered as part of an offer or promotion, the applicable conditions will be displayed on the website or at checkout.
Delivery Estimates
Estimated delivery information may be displayed at checkout or provided after your order has shipped.
Delivery estimates are not guaranteed delivery dates unless we explicitly state otherwise.
Delivery may be affected by carrier delays, weather, holidays, customs, incorrect address information or other circumstances outside our reasonable control.
Tracking
Where tracking is available, customers will receive tracking information after the shipment has been processed by the carrier.
Tracking information can sometimes take time to update after a shipping label has been created.
Incorrect Shipping Information
Customers are responsible for ensuring that their shipping information is complete and accurate before submitting an order.
If you notice an error after placing your order, contact us through our Contact Us page as quickly as possible.
We cannot guarantee that an address can be changed after fulfillment has begun.
Lost or Missing Packages
If tracking shows your order as delivered but you cannot locate it, please first:
- Check around the delivery location.
- Check with household members, neighbors or building reception where applicable.
- Allow a short period of time in case the carrier marked the package delivered before final delivery.
- Contact the carrier using your tracking information.
If the package still cannot be located, contact us through our Contact Us page and we will review the shipment.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible through our Contact Us page.
Where possible, include your order number and photographs showing the damaged product and packaging.
Confirmed damaged or incorrect orders will be handled in accordance with our Return and Refund Policy.
Delays
Occasional shipping delays can occur.
If there is a significant issue with your shipment, contact us and we will review the available tracking information and help determine the next step.
International Orders
If international shipping is offered, customers may be responsible for customs duties, taxes, import charges or other fees imposed by the destination country unless stated otherwise at checkout.
Contact
Questions regarding shipping or delivery can be submitted through the Contact Us page on our website.
Important: once your supplier gives you the actual processing time and normal US delivery window, add those numbers here. Do not guess them. Your own research specifically flags fake/unverified shipping promises as something that should be removed before paid traffic.